Frequently Asked Questions
Running cloud infrastructure shouldn't feel like you need a PhD in server management. We get asked the same things over and over. So here's the straight talk about how IonicSync works, what we actually do, and whether we're the right fit for your business.
We manage the whole operation. That means monitoring your infrastructure 24/7, handling security updates, scaling resources when traffic spikes, disaster recovery, backup automation — basically all the stuff that keeps your cloud from becoming a nightmare. You focus on your business. We focus on making sure your cloud doesn't explode at 2 AM. We work with AWS, Azure, Google Cloud, and hybrid setups too.
No fixed menu here. We look at your current setup, what you're actually running, and build a package that makes sense. Some clients pay $1,200/month. Others hit $8,500. We'll give you a transparent breakdown — no surprise fees hiding in footnotes. And honestly? Most companies find we actually save them money by optimizing what they're already paying for.
We can have a basic handoff done in about 2 weeks. Initial audit takes 3-4 days, then we migrate monitoring, set up alerts, and document everything. Bigger migrations take longer — maybe 4-6 weeks depending on complexity. But you're never without support. We run parallel systems until you're confident we've got it right.
We can't promise 100% uptime — nobody credible does. But we build for 99.95% availability on managed environments. And when something breaks? We're on it fast. We offer SLA guarantees with compensation if we miss them. Specifics depend on your plan, but we take this seriously. Downtime costs you money. We know that.
Phone, email, Slack, or a support ticket system — pick what works for you. Most clients use a combination. Premium accounts get a dedicated contact person. We respond to critical issues within 15 minutes, non-critical stuff within 4 hours during business days. Call us at +40 719 416 358 or shoot an email to [email protected]. We're based in Brașov but work with clients everywhere.
Absolutely. Location doesn't matter for cloud work. We've got clients in 19 countries right now. Your servers live in the cloud anyway, so geography is basically irrelevant. We handle everything remotely. Time zones can be a thing, but we're flexible with scheduling calls and support windows.
Zero lock-in. We'll document everything, export your configurations, help migrate to another vendor if that's what you want. Seriously. We'd rather you stay because we're good, not because you're trapped. Most clients don't leave though — they realize how much easier this is than doing it themselves. But the option's always there.
We handle it. Compliance frameworks, penetration testing, vulnerability scanning, access controls — that's all part of what we do. We work with standards like ISO 27001 and handle GDPR compliance too. Your data's sensitive. We don't treat security like an afterthought. Want specifics? Schedule a call and we'll walk through our security posture in detail.